Terms of Service
These terms govern your use of Seebia, the AI agent and website platform provided at seebia.com and app.seebia.com ("the Service"). By creating an account or using the Service you agree to them. If you use the Service for a business, you confirm you can bind that business to these terms. If you do not agree, do not use the Service.
The Service
Seebia lets a business publish a website, run a chat assistant that answers customers and books appointments, send messages, and manage its records. Features depend on the modules a business has enabled. We may improve, change or remove features, and will give reasonable notice of changes that materially reduce what a paying customer receives.
Accounts
- Give accurate information and keep your sign-in details confidential. You are responsible for activity under your account, including by staff you invite.
- Tell us promptly if you suspect unauthorised access.
- Administrators decide who in their business can access what. Sign-in with Google only works for an account that already exists with the same email address.
Your content and your customers' information
You keep ownership of everything you put into the Service: pages, text, files, and information about your clients ("Your Content"). You give us a limited licence to host, process and display it, and to send it to our service providers, solely to run the Service for you. You are responsible for having the right to use Your Content and for the information you collect from your own clients, including any notices and consents the law requires. Our Privacy Policy explains how we handle information.
Acceptable use
You will not:
- break the law or infringe anyone's rights, or use the Service to send unlawful, deceptive, harassing or unsolicited messages (spam);
- send text messages or email to people without the consent the law requires, or ignore an opt-out such as STOP;
- upload malware, probe or attack the Service, or bypass its security or limits;
- access another business's data, or resell or white-label the Service without our written agreement;
- use the assistant for emergencies, or to give legal, medical or financial advice without your own review.
We may suspend or remove content or accounts that break these rules or put the Service or others at risk.
AI features
The assistant uses AI, which can be wrong. You are responsible for reviewing what it is set up to say and do for your business, and for configuring it so that important actions wait for your approval. Do not rely on its output as professional advice. Where required, tell your customers they are talking with an automated assistant.
Third-party services
The Service works with third parties such as Google (sign-in and Calendar), Anthropic (AI), Twilio and email providers. Your use of those features is also subject to their terms. When you connect a Google Calendar, you must have the right to share it with Seebia's service account.
Fees
If a plan has a fee, it will be shown before you buy it. Fees are non-refundable except where the law requires or we state otherwise. We will give notice before changing prices.
Availability and support
We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may take it down for maintenance. Back up anything you cannot afford to lose.
Termination
You can stop using the Service and ask us to close your account at any time. We may suspend or end your access if you break these terms, if required by law, or if continuing would put the Service at risk. After closure we will delete or anonymise Your Content as described in the Privacy Policy, and you can ask us for an export first.
Disclaimer
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement.
Limit of liability
To the fullest extent the law allows, Seebia is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and US$100. Nothing here limits liability that cannot be limited by law.
Indemnity
You will defend and cover us against claims arising from Your Content, your use of the Service in breach of these terms, or messages you send through it.
Governing law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Collin County, Texas, and you consent to their jurisdiction.
Changes
We may update these terms. If a change is material we will notify account holders in advance. Continued use after the effective date means you accept the updated terms.
Contact
Seebia, Allen, Texas, USA
Email: harry.dinh@seebia.com